At-Home health monitoring with silicon photonic chips for data centers. Backed by Y Combinator.
About the role
This is not a process-maintenance role. It is a role defined by urgency, ownership, and consequence. We ship a physical product to customers' homes. It is filled with their blood, processed by laboratories under regulatory scrutiny, and returned as a result on which they will base real health decisions. When any link in that chain fails (a delayed shipment, a missed laboratory turnaround, a defective batch of kits), resolving it is your responsibility, and anticipating it is your mandate.
What they're looking for
- Treat customer support as the front line of the business, equipping agents with the tools, guidance, and authority to resolve issues quickly
- Ensure replacements and troubleshooting are prompt and clearly communicated, so customers never have to follow up
- 3+ years in product management, operations, logistics, or supply chain management, ideally in a physical, regulated, and fast-moving environment such as healthcare, biotech, hardware, or high-growth direct-to-consumer
- Demonstrated experience managing third-party vendors, laboratories, and logistics partners to a high standard of performance
- Strong problem-solving skills and the ability to adapt as priorities and conditions change rapidly
- Excellent communication skills and a track record of moving cross-functional teams without relying on formal authority
More about this role
SiPhox Health is building the leading home testing platform for biomarkers across inflammation, hormones, and metabolic and cardiovascular health. Six in ten Americans live with a chronic disease, and our mission is to make early detection possible from home.
Mail-in blood testing : Growing more than 50% quarter over quarter, and the most comprehensive and highly rated at-home blood testing available today.
At-home blood testing device : Planned launch in 2027. Our chip-based module combines biochemistry with integrated photonics, electronics, and microfluidics, protected by more than 50 patents.
SiPhox is an MIT startup backed by Tier I investors including Y Combinator, Khosla Ventures, and Intel Capital.
This is not a process-maintenance role. It is a role defined by urgency, ownership, and consequence.
We ship a physical product to customers' homes. It is filled with their blood, processed by laboratories under regulatory scrutiny, and returned as a result on which they will base real health decisions. When any link in that chain fails (a delayed shipment, a missed laboratory turnaround, a defective batch of kits), resolving it is your responsibility, and anticipating it is...
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