Sisense delivers AI-powered embedded analytics to unlock insights and convert data into revenue with pro-code, low-code, and no-code flexibility. Backed by Battery, Bessemer and Insight.
About the role
Manage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted advisor and embedded analytics strategist. Partner with customer engineering, product, and data teams to guide architecture, developer integration, and adoption of Sisense Intelligence & AI capabilities.
What they're looking for
- 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts
- Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space
- Proven track record of managing complex commercial negotiations, renewals, and revenue retention targets
- Experience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering)
- Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus
- Ability to work Monday through Friday to align with international global markets
More about this role
At Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows.
Through cutting-edge developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like MCP (Model Context Protocol), Sisense enables global software companies and enterprises to turn raw data into intelligent product features.
As a Customer Success Manager , you will serve as the strategic and operational partner for a portfolio of international, high-growth Mid-Market and Enterprise SaaS and enterprise accounts.
You will work closely with Product Managers, Data Engineers, Architects, and C-level executives to help them integrate Sisense deeply into their applications. Your goal is to drive rapid time-to-value, expand consumption (including our AI model/credit frameworks), maximize net retention (NRR), and ensure long-term platform growth.
Work Schedule: Monday – Friday (aligning with global markets)
Manage a dedicated portfolio of global...
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