Sisense delivers AI-powered embedded analytics to unlock insights and convert data into revenue with pro-code, low-code, and no-code flexibility. Backed by Battery, Bessemer and Insight.
About the role
As a Commercial CSM, you will partner with product teams, developers, and engineering leaders who are actively reimagining their software experiences. Acting as a trusted strategic advisor, you will lead your customers down the path of analytics maturity, helping them leverage Sisense's API-first ecosystem and composable architectures to drive deep user engagement, lower their total cost of ownership, and capture new monetization opportunities.
What they're looking for
- Minimum of 1-3 years of experience as a CSM, with a proven track record of supporting small/mid-scale, commercial-level clients
- Proactive and solution-oriented, with a natural ability to serve as a trusted advisor to customers and anticipate their needs
- Exceptional interpersonal, listening, written, and verbal communication skills
- Proven ability to build and maintain strong, multi-level client relationships, including executive-level engagement
- Experience working with quarterly or annual targets, and consistently achieving or exceeding performance goals
- Proven ability to identify and capitalize on up-sell and cross-sell opportunities, driving additional value for customers
More about this role
Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for over 2,000 global customers across industries. With our cutting-edge AI portfolio, including the Sisense Intelligence assistant, automated narratives, and advanced machine learning modeling, we are accelerating the future of embedded analytics at scale.
We are looking for a dynamic, technically minded, and business-savvy Commercial Customer Success Manager (CSM) to own and elevate our portfolio of commercial-tier accounts across the US East Coast. This is not a traditional, reactive account management role.
As a Commercial CSM, you will partner with product teams, developers, and engineering leaders who are actively reimagining their software experiences. Acting as a trusted strategic advisor, you will lead your customers down the path of analytics maturity, helping them leverage Sisense's API-first ecosystem and composable architectures to drive deep user...
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