Purpose-built for critical infrastructure, Sitetracker centralizes data, standardizes workflows and optimizes resources, driving efficiency and scalable growth. Backed by NEA.
About the role
Join us as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership.
What they're looking for
- You'll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes
- You'll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements
- You'll skillfully facilitate complex decision-making among diverse stakeholder groups
- You'll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion
- You'll clearly articulate a repeatable framework for driving value realization and long-term customer success
- You'll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers
More about this role
Join us as a Technical Account Manager, where you'll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You won't just oversee timelines—you'll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.
Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services...
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