Backed by Accel, a16z and IVP.
About the role
Skydio is seeking an experienced customer support & field operational leader who has successfully coached and developed remote teams responsible for assisting defense and federal government customers with complex product and operational usage issues. Product scope encompasses all Skydio products, including Blue UAS/NDAA drones, docks, attachments & accessories, as well as OnPrem and Cloud BVLOS flight control software, and ATEK and other integrations.
More about this role
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders , soldiers in battlefield scenarios , and beyond .
Skydio is seeking an experienced customer support & field operational leader who has successfully coached and developed remote teams responsible for assisting defense and federal government customers with complex product and operational usage issues. Product scope encompasses all Skydio products, including Blue UAS/NDAA drones, docks, attachments & accessories, as well as OnPrem and Cloud BVLOS flight control software, and ATEK and other integrations.
This role is responsible for 2 functional teams: Technical Customer Support Representatives (TCSR) who respond to inbound customer cases and Field Support Representatives (FSR) who engage onsite with customers spanning a wide range of operational optimization and usage...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs