Backed by a16z.
About the role
At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent.
What they're looking for
- Ability to align user research activities with organizational strategy and objectives
- Can correctly apply a wide-range of user research methods at different stages of the product life cycle
- Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services
- Can turn research data into clear findings that inform decisions
- Ability to help colleagues better understand the social and technological context for government services (e.g., how digital technology is changing user behavior)
- Possess an understanding of the different technologies and technical roles within a multidisciplinary team used to build and operate digital services
More about this role
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent.
Skylight has partnered with the U.S. Air Force across multiple legacy modernization efforts. The work spans modernization of legacy systems, new capability development in multi-vendor environments, iteration on established platforms, all inside an agile transformation and broader organizational change.
You’ll own research for a legacy modernization effort: planning studies, finding your way to...
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