About Slang AI Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Backed by Techstars.
About the role
As an Implementation Manager at Slang, you will serve as the first host in a customer’s journey after the sale. You will create a strong first impression by welcoming customers, guiding them clearly, and helping them realize value quickly. Your focus will be fast, thoughtful onboarding, getting customers live within days, and staying closely engaged to ensure confident adoption and success.
What they're looking for
- Be a Great Host: Deliver a welcoming, clear onboarding experience that builds trust and sets the tone for the customer relationship
- Time to Value: Launch customers quickly, typically within their first two weeks, ensuring they feel confident and supported
- Onboarding Execution: Guide setup, configuration, and integrations with urgency, removing friction and maintaining momentum
- Adoption & Guidance: Stay engaged post launch to drive strong usage, adoption, and practical best practices
- Customer Communication: Maintain proactive, warm, and clear communication throughout onboarding and early lifecycle
- Cross Functional Partnership: Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience
More about this role
What Your Experience Will Be
As an Implementation Manager at Slang, you will serve as the first host in a customer’s journey after the sale. You will create a strong first impression by welcoming customers, guiding them clearly, and helping them realize value quickly. Your focus will be fast, thoughtful onboarding, getting customers live within days, and staying closely engaged to ensure confident adoption and success.
You will guide customers through setup, configuration, integrations, and early usage while providing hands-on support and practical consultation. You will work within the Customer Experience and Support organization, partnering closely with Sales, Product, and Customer Success to deliver a seamless experience from day one. This role is remote and may require occasional travel for company offsites.
Why You Belong Here and How You Will Grow
At Slang, being a good host means showing care, ownership, and pride in the experience you create. We build trust through consistency, humility, and follow through. Our culture is collaborative, supportive, and grounded in shared success.
What Success Looks Like
- Be a Great Host: Deliver a welcoming, clear onboarding experience...
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