About Slang AI Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Backed by Techstars.
About the role
You're the first line of contact for restaurant operators calling or writing in with a problem: a phones-down emergency, an API connection to a reservation platform that needs diagnosing, a feature request that needs to be logged and managed, a guest experience a customer wants reviewed.
What they're looking for
- You communicate exceptionally well in any medium — email, ticket, phone, Slack — and people notice
- You read a room (or a ticket) with high emotional intelligence, and you're proactive by default — you follow up before someone has to ask you to
- You're comfortable quarterbacking complex customer scenarios that pull in several internal parties and carry real stakes — the kind where a mishandled moment could mean a customer walks
- CSAT isn't just a number to you — it's a signal of whether you actually helped
- You show up as a partner to the customer, not a gatekeeper — fast enough that they feel taken seriously, and thorough enough that you leave things better than you found them
- You're resolving routine tickets — cancellations, phones-down troubleshooting, login issues, AI behavior questions — independently within your first 60 days
More about this role
What Your Experience Will Be
You're the first line of contact for restaurant operators calling or writing in with a problem: a phones-down emergency, an API connection to a reservation platform that needs diagnosing, a feature request that needs to be logged and managed, a guest experience a customer wants reviewed.
Triaging issues like these day to day, you'll learn to identify what you're actually dealing with — something you can resolve yourself with a known workaround or clear explanation, an expected limitation that needs professional, patient communication to work through, or a real bug, in which case the job shifts to documenting it clearly for Engineering and keeping the customer informed and reassured while it gets fixed.
You're also the connective tissue between the rest of the company and Product Engineering. When a teammate anywhere in the org — Sales, CX, Ops, Finance — runs into something that looks like a product issue, Support is where it gets routed, translated into something actionable, and handed off. You're often the first person to notice a pattern worth flagging, and the one making sure it doesn't get lost between "someone mentioned this once" and...
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