About Slang AI Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Backed by Techstars.
About the role
We're seeking an experienced Senior Conversation Designer to join our team building and iterating on our generative AI voice system. This role requires both a designer and builder mindset to advance our product, and you'll have the opportunity to craft exceptional conversational experiences that feel natural, intuitive, and helpful to our users, across both voice and chat.
What they're looking for
- 7+ years of experience designing conversational interfaces (voice assistants, IVR systems, any kind of voice AI)
- Demonstrated expertise with both traditional NLU frameworks and generative AI/LLM technologies
- Experience contributing to design standards and following established processes
- Experience with evaluating genAI agents and metrics-driven design
- Proven ability to design and build technically complex flows with multiple logical branches
- Experience with parameter extraction, validation logic, and dynamic response generation
More about this role
What Your Experience Will Be
We're seeking an experienced Senior Conversation Designer to join our team building and iterating on our generative AI voice system. This role requires both a designer and builder mindset to advance our product, and you'll have the opportunity to craft exceptional conversational experiences that feel natural, intuitive, and helpful to our users, across both voice and chat.
Day to day, you're digging into conversation transcripts and metrics to find where real users are hitting friction, evaluating how models perform in production, and partnering closely with engineers to define prompts and guardrails for genAI. You're as comfortable creating a consistent voice, tone, and personality as you are debugging a fallback path or pushing prompt changes into Github.
You'll report to our Head of Product, and partner with the Lead Conversation Designer to apply and contribute to design standards and processes. Beyond design, you'll collaborate with product, engineering, and operations to align conversation design with broader product strategy.You'll also drive research and testing across a range of methodologies — user research, usability testing, A/B testing,...
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