Banking, corporate cards, stablecoin payments – available globally. Backed by NEA.
About the role
As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform. Handle customer success and support operations, working closely with our product, sales, and engineering teams.
What they're looking for
- 2+ years in financial services, customer support/success or sales/BDR experience preferred
- Strong attention to detail and excellent written/verbal communication skills
- Comfortable handling sensitive information and exercising discretion
- Ability to work independently, prioritize tasks, and meet deadlines
- Experience with Intercom, Pylon, or similar tools a plus but not required
- Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you)
More about this role
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable.
Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture.
We’re growing fast and are looking for sharp, detail-oriented Customer Success Agent to join our team!
As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform.
Handle customer success and support...
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