Backed by Accel.
About the role
Diagnosing and resolving technical failures blocking deployments Acting as the technical escalation point for Technical Account Managers and Customer Success Engineers when a deployment needs deeper engineering involvement
What they're looking for
- Debugging distributed, multi-service cloud architectures in live customer environments
- Troubleshooting TLS/mTLS at the protocol level, including certificate chain validation, trust stores, and handshake failures
- Production experience with certificate-based authentication, VPNs, enterprise Wi-Fi/EAP-TLS, RADIUS, SSH, OAuth
- Developing and shipping production Golang code
- Owning technical escalations directly with customers, in partnership with account teams
More about this role
Smallstep is an internationally distributed, remote-first company. We work reasonable, flexible hours and utilize technology to accomplish goals asynchronously. We look for folks who are thoughtful, can break down problems, and often work independently. You are trusted to work on your own and to ask for help when blocked. At Smallstep you get the benefit of working with a tight-knit team across many areas and contribute directly to the success of the organization.
Security is a core responsibility for all employees at Smallstep. All roles are expected to strictly adhere to our security policies, procedures, and best practices to protect company assets, customer data, and systems. All employees must remain vigilant, report potential security concerns, and participate in ongoing security training to ensure compliance with industry standards.
We're looking for a Forward Deployed Engineer to embed with customers deploying Smallstep's device identity platform and get them to production. The most common use cases are securing Wi-Fi, browser mTLS, SSH, VPN and other network based communication using credentials issued by Smallstep’s agent or an MDM. This role sits at the intersection of...
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