Backed by Insight.
About the role
At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.
What they're looking for
- 3+ years of experience in collections, accounts receivable, or a similar customer-facing financial role, B2B collections experience is preferred
- Strong organizational and time-management skills, with the ability to independently manage a portfolio of accounts, competing priorities, and follow-through
- Excellent written and verbal communication skills, with a professional and persistent approach to customer follow-up and strong cross-functional relationship-building skills
- Strong problem-solving and analytical skills, with comfort working with aging reports, account-level data, and issues that require investigation through resolution
- Experience with ERP, billing, accounts receivable, CRM, or customer account management tools, experience managing automated dunning processes or collection workflows is preferred
- Strong Excel or spreadsheet skills, attention to detail, adaptability, and a continuous-improvement mindset focused on finding smarter and more efficient ways of working
More about this role
SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.
SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit .
At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world....
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