Smartling connects your brand with customers around the globe. Translate, automate & manage your content across platforms with real-time analytics. Backed by Battery and ICONIQ.
About the role
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started.
What they're looking for
- At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment
- Solid understanding of localization file formats, content types, and CAT/TMS tooling
- Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
- Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
- Experience coordinating with cross-functional teams across engineering, QA, and vendor management
- Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
More about this role
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started.
As a Localization Operations Specialist on the Managed Services team, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the US East Coast at this time.
- Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts.
- Foster strong stakeholder relationships, navigate...
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