Smartly powers better ai advertising. Fuel better cross platform advertising performance with ai marketing tool, Smartly. Launch, manage, and update campaigns. Backed by Canaan Partners.
About the role
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Has 3-5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying
- Strong understanding of digital advertising platforms and tools
- Experience working with Google Sheets, utilizing its features and functions effectively
- Proficiency in creating visually appealing and impactful presentations using Google Slides
- Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders
- Detail-oriented and highly organized, with strong project management skills
More about this role
Smartly.io is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers.
- Be a subject matter expert on Smartly.io's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
- Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly.io.
- Training clients on all key aspects of Smartly’s platform.
- Showcase how to set up reporting views to provide customers with clear...
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