Smartly powers better ai advertising. Fuel better cross platform advertising performance with ai marketing tool, Smartly. Launch, manage, and update campaigns. Backed by Canaan Partners.
About the role
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Possess 5+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
More about this role
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.
- Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
- Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to...
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