Backed by Insight.
About the role
We are seeking an Associate Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement.
What they're looking for
- 2+ years of experience writing or editing content for a variety of audiences on the web
- A BA in English, Technical Communication, or a related discipline (or equivalent experience)
- Basic understanding of and ability to use HTML formatting
- Strong command of English language both oral and written (C1 and above)
- Experience developing templates and processes for ensuring consistent delivery
- Understanding of SEO and GEO best practices
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
We are seeking an Associate Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As an Associate Technical Writer, you own documentation quality across our product knowledge base — enabling customers, internal teams, and AI experiences to self-serve and reducing support and training burden. You'll contribute to improvement initiatives across our documentation, guides, and video content while managing rapid product changes.
You will report to the Manager, Content Team based in the US. This role is eligible for...
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