Backed by Insight.
About the role
As Manager of UX Research, you'll lead research for one of Smartsheet's core product areas, uncovering customer insights that drive product decisions and measurable business impact. You will own the research roadmap for your area, run studies hands on, and guide a small team of researchers as they do the same. You'll partner closely with Product and Design leaders to make sure the customer's needs show up in what we build and how we prioritize.
What they're looking for
- 7+ years of UX research experience on digital products, with a proven track record of insights that led to measurable product improvements
- Experience managing or mentoring researchers, with a record of growing people and elevating work beyond your own
- Expertise in quantitative and qualitative methods, paired with the judgment to know when to use which
- Experience conducting complex research at scale
- A track record of driving alignment with cross-functional partners around user needs and bringing peers into the research process
- Proven ability to present research to executive audiences and influence the decisions that follow
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
At Smartsheet, our mission is to empower anyone to drive meaningful change. We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, HCD practices, and a deep understanding of our customers to create efficient, powerful, and intuitive user experiences that drive business results. On the UX team, you'll help shape the future of work.
As Manager of UX Research, you'll lead research for one of Smartsheet's core product areas, uncovering customer insights that drive product decisions and measurable business impact. You will own the research roadmap for your area, run...
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