Backed by Insight.
About the role
Smartsheet’s Observability Engineering team owns how the company sees itself: the collection, modeling, storage, and analysis of metrics, logs, distributed traces, and events across a global, multi-region infrastructure. As a Senior Software Engineer I on this team, you will be hands-on-keyboard building that platform (instrumentation libraries, telemetry pipelines, SLO and alerting systems, dashboards as code), and you will be the engineer who connects it to everything around it.
What they're looking for
- 5+ years building and operating highly scalable, highly available distributed systems, platform services, or observability infrastructure
- 5+ years programming in Go, Python, Java/Kotlin, or TypeScript/Node.js, with the ability to move fluently between backend services and the operational tooling around them
- Experience building internal platforms, developer tooling, or an internal developer platform (e.g., Backstage), with a product mindset toward internal users
- Practical OpenTelemetry experience: collectors, instrumentation (auto and manual), semantic conventions, and context propagation across service boundaries
- Experience building high-volume data or telemetry pipelines: log and metric shippers, streaming transport, transformation and enrichment, and search or time-series backends
- Strong REST API and integration engineering skills, including OAuth and other authentication patterns, webhooks, and event-driven architectures connecting third-party SaaS platforms
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet’s Observability Engineering team owns how the company sees itself: the collection, modeling, storage, and analysis of metrics, logs, distributed traces, and events across a global, multi-region infrastructure. As a Senior Software Engineer I on this team, you will be hands-on-keyboard building that platform (instrumentation libraries, telemetry pipelines, SLO and alerting systems, dashboards as code), and you will be the engineer who connects it to everything around it. Observability only pays off when signals flow into the systems where engineers actually work: CI/CD, the service catalog, incident management, ticketing, chat, and the automated remediation that closes the loop without waking anyone up.
We run observability...
Browse similar: Startup jobs · Remote jobs