Backed by Insight.
About the role
The Sr. Customer Success Manager focuses on building high-value, strategic relationships with large customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.
What they're looking for
- 8+ years of enterprise Customer Success or Strategic Account Management experience, with a strong background in SaaS and multi-year transformational engagements
- Strategic mindset that anticipates where the market, the customer, and the business are heading, connecting long-term trends to near-term account strategy before others see the need
- Deeply attuned to the goals, pressures, and success metrics of the customer's business, treating their outcomes as the primary measure of success
- Actively explores and applies emerging technologies — including AI — to evolve how value is delivered, problems are solved, and customer relationships are scaled
- Operates with autonomy across the most complex and strategically critical accounts, trusted to represent the company's most senior voice without escalation
- Proven ability to design and drive enterprise-wide, cross-functional initiatives that link platform adoption to measurable outcomes — retention, expansion, ROI, and multi-year value realization
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
The Sr. Customer Success Manager focuses on building high-value, strategic relationships with large customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.
The Sr. Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects. For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.
This role reports to a Manager of Customer Success and has flexibility to work remotely.
- Act as a trusted advisor, partnering with customers to unlock the...
Browse similar: Startup jobs · Remote jobs