Backed by Insight.
About the role
As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning product design, research, design systems, content and globalization, and AI-driven software delivery, alongside a team of UX leaders driving impactful product experiences across the platform. You have a track record of making the people around you better — you drive quality and efficiency by establishing process, developing talent, and coaching your team to accomplish more than they could without you.
What they're looking for
- 15+ years of experience in a highly cross-functional role running strategic projects from idea through implementation
- 15+ years leading and building UX, design, research, or content organizations, including experience as a manager of managers with P&L responsibility, and sustained leadership tenure through organizational transformation
- A track record of building and scaling high-performing, multi-disciplinary teams (research, design, design systems, content, localization, engineering-adjacent functions)
- Experience building team culture and psychological safety across a remote, globally distributed organization
- Demonstrated experience driving AI adoption within a design, research, content, or software delivery organization not just using AI tools individually, but setting org-wide AI strategy
- Deep expertise in research methodologies, design strategy, content strategy, and localization best practices for global B2B SaaS platforms
More about this role
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning product design, research, design systems, content and globalization, and AI-driven software delivery, alongside a team of UX leaders driving impactful product experiences across the platform. You have a track record of making the people around you better — you drive quality and efficiency by establishing process, developing talent, and coaching your team to accomplish more than they could without you. You lead with curiosity, operate at the level of vision, influence, and alignment, and trust your senior leaders to own execution.
You are an AI-forward leader. You don't just support AI adoption — you own it. You will define and drive...
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