Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure. At Smarty, we take our work seriously but not ourselves. Backed by Pear VC.
About the role
We’re looking for a full-time Technical Support Representative who’s equal parts curious, capable, and kind. You’ll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, “Wow, that was easy.” Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 7–3 or 9–5).
What they're looking for
- Bachelor’s or Associate’s degree in IT or a related field, or equivalent experience
- Some experience with coding languages, especially JavaScript (ECMAScript)
- The ability to learn new technical concepts quickly
- Strong communication skills with a customer-first mindset
- A proactive problem-solver who enjoys learning and growing with the company
More about this role
We’re looking for a full-time Technical Support Representative who’s equal parts curious, capable, and kind. You’ll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, “Wow, that was easy.”
- Provide thoughtful, efficient technical support to our customers
- Troubleshoot, diagnose, and resolve a variety of product and configuration questions
- Learn and apply knowledge of our API-based products
- Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
- Communicate clearly and professionally in writing, conversation, and the occasional presentation
- Collaborate with your teammates to share insights and continuously improve how we work
- Bachelor’s or Associate’s degree in IT or a related field, or equivalent experience
- Some experience with coding languages, especially JavaScript (ECMAScript)
- The ability to learn new technical concepts quickly
- Strong communication skills with a customer-first mindset
- A proactive problem-solver who enjoys learning and growing with the company
- Competitive compensation, $50k-$60k annually
-...
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