SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
About the role
SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.
What they're looking for
- Responsible for being the main point of contact for TPA (an external client) for new group implementations
- Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc
- Ensure all requirements are documented in the standard project templates and tools
- Maintain a detailed project plan and an open items log for project monitoring purposes
- Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
- Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
More about this role
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge...
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