SmithRx is a pharmacy benefits partner built on a modern technology platform that creates new levels of flexibility, efficiency, and customer satisfaction. Backed by Venrock.
About the role
SmithRx is seeking a highly motivated Systems Support Specialist to provide hands-on, on-site support for a dedicated SmithRx site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare.
What they're looking for
- System Lifecycle Management: Contribute to the architecture and be able to manage user identity and access through the full employee lifecycle—onboarding, role changes, and offboarding—using modern automated workflows
- Infrastructure Maintenance: Provide hands-on support for macOS/Windows fleets, mobile device management (MDM), endpoint management strategy
- Incident Resolution: Utilize our ticketing system to track, resolve, and document system issues, performing root-cause analysis to improve long-term stability and automation for all SmithRx locations
- On-Call Rotation: Participate in the on-call rotation to provide critical systems support after hours and on weekends as required
- Knowledge Management: Create and manage internal documentation, system configurations, and "self-help" guides for the SmithRx Security and User Success team
- Compliance & Security: Operate with a security-first mindset for ensuring all vendors (evaluated or managed) adhere to HIPAA guidelines and industry best practices
More about this role
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge...
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