Fly fast with your existing PCB tool to create trusted designs faster than ever. Built on top of SnapEDA's canonical CAD library. Backed by Y Combinator.
About the role
Customer Success is one of the most important functions at SnapMagic. In this role, you’ll own our strategic customer relationships and make sure those customers win. You’ll execute for them directly, champion their needs across the company, provide the support that helps them thrive, and bring in executives and experts when it matters, while being ready to deliver for the customer yourself. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-4 years of experience in Customer Success, Account Management, Customer Support, or a related customer-facing role, ideally in an early-stage startup environment
- Experience owning onboarding, customer communication, and day-to-day account health for a book of B2B customers
- A customer-centric mindset: proactive, empathetic, and dedicated to delivering an exceptional customer experience
- Ability to learn technical products quickly and diagnose customer issues in partnership with Product and Engineering
- Strong organizational skills and the discipline to keep systems and follow-ups clean and current
- Comfortable analyzing data and metrics to spot trends and track customer health
More about this role
SnapMagic is building the digital growth engine for the global electronics industry.
More than 2 million engineers use SnapMagic every year to discover electronic components and design products faster. Behind the scenes, we're building the operating system for electronics design: one of the world's largest electronics component databases, a platform the industry already trusts, and a new generation of AI tools (like our new AI assisted design) that take engineers from idea to working hardware faster than ever before.
With strong revenue growth, proven product-market fit, and backing from leading Silicon Valley investors including Y Combinator, we're scaling fast and building the team to take us there. The next chapter of how the world's hardware gets designed is being written now, and we want you in the room for it.
Customer Success is one of the most important functions at SnapMagic. In this role, you’ll own our strategic customer relationships and make sure those customers win. You’ll execute for them directly, champion their needs across the company, provide the support that helps them thrive, and bring in executives and experts when it matters, while being ready to deliver for...
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