Fly fast with your existing PCB tool to create trusted designs faster than ever. Built on top of SnapEDA's canonical CAD library. Backed by Y Combinator.
About the role
We don't think of Customer Success as a support function—we think of it as the team responsible for protecting and growing one of our most valuable assets: long-term customer relationships. Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important.
What they're looking for
- 5+ years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role in an early stage start up environment
- Experience building Customer Success at an early stage B2B SaaS company where you created the processes
- Experience owning renewals and customer retention metrics
- Strong commercial judgment and the ability to identify and execute expansion opportunities
- Experience managing complex customer relationships and executive stakeholders
- A customer-centric mindset and passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences
More about this role
SnapMagic is the leading platform for electrical engineers, helping more than 1.5 million engineers design products like drones, electric vehicles, robotics systems, and VR headsets faster.
Over the past decade, we've built one of the world's largest electronics component databases and become a trusted platform across the electronics industry. Today, we're leveraging AI to transform how engineers discover, evaluate, and design with electronic components.
With strong revenue growth, proven product-market fit, and recent backing from leading Silicon Valley investors, we're entering our next phase of growth.
We don't think of Customer Success as a support function—we think of it as the team responsible for protecting and growing one of our most valuable assets: long-term customer relationships.
Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important.
That's why we're hiring our first Head of Customer Success .
You'll own the entire customer experience, retention strategy,...
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