Award-winning insurtech for instant claim payouts & automated agency billing. APIs + no-code dashboards for carriers, MGAs, TPAs & agents. Backed by Techstars.
About the role
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. If you're looking to make an impact and grow with a team that values you, come join us!
What they're looking for
- Bachelor's degree or equivalent experience
- 3+ years of collections and/or customer service experience
- 5+ years of call center experience
- Advanced presentation, verbal, and written communication skills
- Proven track record of managing complex training projects
- High level of proficiency in Microsoft Office Suite and LMS platforms
More about this role
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
The Collections Learning Experience Specialist leads the design and implementation of complex training programs, facilitates training sessions, and collaborates with Collections leadership to align training initiatives with organizational goals. This role involves advanced curriculum development, extensive performance analysis, and leading cross-functional training projects, with accountability for performance management of Collections new hires, agents, escalation teams, and leadership.
Role and Responsibilities
- Lead the design and facilitation of training programs.
- Oversee curriculum development and updates for multiple business lines.
- Drive and manage large-scale training...
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