Snorkel AI builds specialized training data, benchmarks, and evaluation environments that help frontier models and agents perform in high-stakes domains. Backed by Greylock, Lightspeed and GV.
About the role
This is a founding Engagement Manager role, built around depth rather than breadth. You will own a small number of strategic frontier-lab and enterprise accounts, each running many projects at once. You own revenue and customer value on those accounts, keeping delivery aligned to agreed upon specifications, and making sure delivered work gets accepted and becomes recognized revenue.
What they're looking for
- 5+ years in customer success, engagement management, account management, or technical consulting in a data-driven or technical environment
- Experience as a founding or early customer-facing owner who built the customer motion at a company rather than inheriting one. We will ask what you built and what you deliberately chose not to build
- Experience owning accounts with significant revenue, and a clear point of view on what good looks like and how you measured it
- Demonstrated experience managing scope or specification change with a customer during active delivery, not only handling escalations after the fact
- Track record of driving adoption, consumption, and expansion in complex enterprise accounts
- Experience in a shared ownership model with Sales or Account Executives
More about this role
At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.
We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
The Data-as-a-Service Engagement Management team sits at the center of Snorkel AI's DaaS business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems. The team drives customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. This role reports to the Head of Engagement...
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