Snout helps veterinary clinics offer affordable monthly pet wellness plans, making preventive care accessible and stress-free for pet owners. Backed by 500 Global and Pear VC.
About the role
Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of Collections Specialist based in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.
What they're looking for
- 2+ years experience in collections
- Strong customer service, verbal and written communication skills applicable to phone etiquette and email composition
- Ability to be a assertive, facilitate a difficult conversation and deal with upset clients yet still leave the client with a positive impression of Snout
- Strong problem solving skills and sound judgment in complex situations
- High emotional intelligence including empathy
- Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc
More about this role
Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout , we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.
Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of Collections Specialist based in the Texas or Georgia area to help build out our collections function and increase the rate of collections while leaving a positive impression of Snout.
As a Collections Specialist, you’ll be at the front line of customer interactions, working with clients on past-due accounts and helping us make smart, informed decisions on collections. You’ll manage day-to-day activities like contacting customers, negotiating repayment plans, sending correspondence, and documenting account details. Beyond the day-to-day, you’ll play a key role in shaping scalable processes and standards for our collections function, partnering with internal teams to resolve issues, improve workflows, and ensure a smooth and professional...
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