Snout helps veterinary clinics offer affordable monthly pet wellness plans, making preventive care accessible and stress-free for pet owners. Backed by 500 Global and Pear VC.
About the role
Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of Customer Support Specialist (Tier 1 + 2) based in the Texas or Georgia area to help support our clients with their wellness plans and payments.
What they're looking for
- 2+ years of experience in customer support or complaints management
- Strong problem solving skills, assertiveness, and proven ability to overcome obstacles and drive resolution
- Empathy and emotional intelligence to manage sensitive or frustrated customers and handle high pressure situations calmly
- Strong verbal and written communication skills applicable to phone etiquette and email composition
- Comfort using and quickly learning technology like Microsoft Office, Google Suite, Slack, Notion, Linear, Fresh Desk, etc
- Home office with reliable internet, webcam and microphone capabilities
More about this role
Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout , we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.
Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of Customer Support Specialist (Tier 1 + 2) based in the Texas or Georgia area to help support our clients with their wellness plans and payments.
At Snout, we’re looking for someone as a Customer Support Specialist (Tier 1 + 2), who thrives on solving tough customer challenges in a fast-moving tech environment. You’ll be the go-to for Tier 1 and Tier 2 issues across phone, email, and chat, working directly with veterinarians and pet parents to turn problems into positive experiences. You will also handle cancellation requests and be responsible for limiting churn. You’ll dig into complex cases, uncover root causes, and collaborate with product, operations, payments and support teams to implement solutions that make our workflows smarter and...
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