Backed by a16z and South Park Commons.
About the role
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them. You'll lead a team of Enterprise Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
What they're looking for
- 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs
- 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
- Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate
- You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
- You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks
More about this role
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You'll lead a team of Enterprise Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and...
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