Backed by a16z and South Park Commons.
About the role
We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in the United States. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions.
What they're looking for
- 2+ years in technical support, support engineering, or TAM at a B2B SaaS company,
- Supported developer-facing products with API/integration complexity, or have strong linux system administration and troubleshooting experience
- Comfortable in a terminal and with code. Reading a JSON payload, parsing a stack trace, understanding what a lockfile does, and writing or tweaking a basic Python or JavaScript script should all feel familiar
- A solid grasp of developer workflows. You know what a CI/CD pipeline does, how build processes work, and what it means when a dependency gets flagged
- Some familiarity with the security or DevSecOps space is a plus. SCA tools, CVEs, SBOM, supply chain risk. You do not need to be a security researcher, but caring about the problem goes a long way
- Clear, concise written English. Most communication here happens async and in writing, so getting your point across cleanly matters
More about this role
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.
We're looking for a Technical Support Engineer to join as Socket's dedicated support hire in the United States. You'll be the go-to person for developers and security teams across Zendesk, Slack, and Discord, working to resolve the majority of issues independently. Day to day, that looks like troubleshooting technical issues, guiding customers through Socket's products, and building out the docs and resources that reduce repeat questions. You'll jump on video calls with enterprise customers when needed and flag patterns that shape our product roadmap. The runbooks you write, the macros you build, and the patterns you spot will shape how Socket scales support going forward.
This role works 8am...
Browse similar: Startup jobs · Remote jobs