Sofar Ocean is the leading ocean intelligence platform, closing the data gap for better predictability and outcomes. Backed by USV.
About the role
We are looking for someone with experience using innovative marine technologies and working with the U.S. Department of War who is passionate about bringing novel capabilities to enhance situational awareness, reduce risk to force and mission, and provide a strategic advantage.
More about this role
We are looking for someone with experience using innovative marine technologies and working with the U.S. Department of War who is passionate about bringing novel capabilities to enhance situational awareness, reduce risk to force and mission, and provide a strategic advantage.
As a Defense Customer Success Lead , you will embed with Defense users of Sofar products to train, enable, and problem-solve. You’ll be at the forefront of mission impact by empowering users to get the most out of their Spotter hardware and data, helping them make faster, safer decisions backed by ocean intelligence.
Your top priority is solving customer challenges using Sofar products and helping users get the most out of their Spotters. This will involve wearing multiple hats, including solutions engineer, product manager, training instructor, and support. You will be pushing the boundaries of Sofar product use in the defense community, including developing new TTPs and adapting products for new use cases.
You are the first hire focused on customer success for defense, so we are looking for a motivated and visionary leader who is excited to build out the function, including establishing internal processes...
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