Solace is the real-time data platform for the enterprise — one platform that connects every application, cloud, partner, and edge, turns raw events into real-time context, and powers agentic AI in production.
About the role
We're looking for a Trust & Integrity Manager to lead the function that protects the integrity of the patient experience and the Solace platform. Sitting within the Customer Experience team, you'll build and manage the team responsible for identifying, investigating, and resolving situations that pose risk to patients, advocates, or Solace's operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field
- A track record of building or scaling processes, SOPs, or playbooks in a high-stakes environment
- A calm, methodical approach to high-stakes or sensitive situations, with strong judgment under ambiguity
- Strong investigative instincts and the ability to coach others to develop the same
- Exceptional written and verbal communication skills, including experience presenting findings and recommendations to leadership
- Deep familiarity with complaint management, incident review processes, or risk frameworks
More about this role
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.
Read more in our Bloomberg funding announcement here .
We're looking for a Trust & Integrity Manager to lead the function that protects the integrity of the patient experience and the Solace platform. Sitting within the Customer Experience team, you'll build and manage the team responsible for identifying, investigating, and resolving situations...
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