Backed by Y Combinator.
About the role
The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values.
What they're looking for
- Critical thinking and effective decision-making for managing high-acuity crisis requests, and decision-making skills that facilitate safety and crisis resolution
- Demonstrates clear/concise/logical verbal and written business communication
- Plans effectively and adjusts effectively to new processes
- Builds and maintains collaborative relationships
- Demonstrates knowledge of the Medicaid behavioral health adult and children’s systems in states where Solari has crisis contracts (e.g. Arizona),
- Demonstrates concurrent management of multiple tasks and deadlines
More about this role
Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.
The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.
- Respond to incoming contacts and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency.
- Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
- Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk...
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