Better customer support starts with better training. Realistic AI-powered simulations that make every agent, and every interaction, better. Backed by Y Combinator.
About the role
We’re growing our SF engineering hub and hiring a Staff Engineer to be a technical leader here. You’ll own key product areas, set architecture and quality bars, and support growing an elite team. We are in unprecedented times and in startups, this role is truly unbounded as to what you can accomplish. Lead technical direction: set architecture, reliability, and performance standards; make trade-offs explicit; keep the bar high.
More about this role
Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it.
At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new.
We’re growing our SF engineering hub and hiring a Staff Engineer to be a technical leader here. You’ll own key product areas, set architecture and quality bars, and support growing an elite team. We are in unprecedented times and in startups, this role is truly unbounded as to what you can accomplish.
Lead technical direction: set architecture, reliability, and performance standards; make trade-offs explicit; keep the bar high.
Build & mentor a team: hire great engineers, level them up, and create a high-trust, high-feedback culture.
Work directly with our customers: translate messy, high-leverage problems into...
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