Solve Intelligence is the AI platform for every part of the patent process, from invention harvesting and drafting to prosecution and claim charts. Trusted by 700+ IP teams. Be 50%+ more productive. Backed by Y Combinator.
About the role
We are looking for sharp, high-agency people to be the first line of support for our customers. You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high.
More about this role
Are you the kind of person who genuinely enjoys solving problems, and wants to do it inside a company that's moving fast? Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions get made? This is your chance to join a rocket ship. 🚀
We are looking for sharp, high-agency people to be the first line of support for our customers. You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high.
Our customers are patent attorneys at top law firms and in-house IP teams at some of the largest companies in the world. They are demanding, technical, and short on time. Today, a lot of their support tickets land on the desks of attorneys and engineers who should be building product. That doesn't scale, and it doesn't give customers the speed they deserve. You will fix that.
Owning the first response on every inbound support ticket, across email, in-app chat, and Slack Connect channels.
Resolving the bulk of incoming tickets yourself: login issues, browser problems, account configuration, basic product...
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