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Solutions Engineer

Sona · Hybrid - New York · Remote

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About Sona

Sona helps large organisations improve efficiency and performance by raising the quality of workforce decisions across every location. Backed by Antler and Felicis.

About the role

We're hiring a US-based Solutions Consultant to join the commercial team and support Sona's expansion into the American market. Reporting to the Director of Solution Consulting in London, you'll be a go-to technical and solution-led partner for our growing US sales team, working primarily across the Hospitality and Retail sectors.

What they're looking for

  • Experience as a Solutions Consultant, Sales Engineer, or in a technical pre-sales role - we're also open to implementation backgrounds with strong commercial exposure
  • A background in scheduling, workforce management, HR tech, payroll, or adjacent products. For this founding role, knowing the space matters - you'll need to be credible in WFM conversations from day one
  • You've worked in a startup or scaleup environment with a complex, modern product that changes frequently. You learn fast and thrive on ambiguity
  • Strong discovery and storytelling skills - you lead with problems and outcomes, not features, and you can adapt your narrative to different personas and sectors
  • You're self-starting and proactive, and capable of building process where none exists, seeking out what you need, and operating independently across timezones
  • Bonus: experience with AI-powered products, or a genuine interest in applied AI
More about this role

Frontline work keeps the world running. Restaurants, hospitals, schools, nurseries, airlines, stores, emergency services. Together they employ 80% of the global workforce, over 3 billion people, and they're among the hardest businesses anywhere to run. By-the-minute scheduling, HR and payroll make them far more operationally complex than the average office, yet just 1% of venture funding has ever gone to software built for them.

Rising costs, wage increases, labor shortages and tighter regulation have made fixing that urgent. Sona is the AI-native workforce management platform for frontline organizations, with agents that match staffing to real demand and take the admin load off managers. That's a $500bn+ market the software industry has mostly walked past.

We've raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and opened offices in London, New York, Austin and Lisbon. More on working at Sona here .

We're hiring a US-based Solutions Consultant to join the commercial team and support Sona's expansion into the American market. Reporting to the Director of Solution Consulting in London, you'll be a go-to...

Read the full posting on Sona's site ↗

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