SpaceX designs, manufactures and launches advanced rockets and spacecraft. The company was founded in 2002 to revolutionize space technology, with the ultimate goal of enabling people to live on other planets. Backed by Kleiner Perkins, a16z and Founders Fund.
About the role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree
- 5+ years of experience owning customer-facing knowledge content (help center, support content, product docs, or similar) at scale, with a record of improving accuracy, findability, and use of that content
- Available to work extended hours and/or weekends as needed
- Willingness to travel as needed
More about this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK COMMUNICATIONS MANAGER (CUSTOMER KNOWLEDGE)
Starlink Consumer Communications is hiring a Communications Manager to own published customer truth: Help Center, specs, quick-start guides, Shop copy, and the increasing number of product and service-launch scrubs that keep those channels accurate.
This person owns whether Help Center is accurate, easy to find, and useful. They set the roadmap (what we add, fix, and retire), modernize how content is published, and use analytics so Help Center drives setup, accessory purchases, professional and self-install, and orders—not only answers questions.
- Own Help Center, including the roadmap for what we write, improve, merge, and retire
- Modernize how Help Center publishes, using Grok for routine drafts and updates, with this role approving what goes live
- On every launch, scrub Help Center, specs, quick-start guides, and Shop content so they match live...
Browse similar: Startup jobs