SpaceX designs, manufactures and launches advanced rockets and spacecraft. The company was founded in 2002 to revolutionize space technology, with the ultimate goal of enabling people to live on other planets. Backed by Kleiner Perkins, a16z and Founders Fund.
About the role
This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as their personal responsibility.
What they're looking for
- Bachelor’s degree, OR 2+ years of professional experience in operations, customer support, or process coordination
- Willing to work across time zones when a customer shipment, activation, or billing date requires
More about this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS SPECIALIST
Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated , billed, and growing. Customer Success Managers own the customer relationship and the revenue growth plan. Customer Success Specialists own activations and billing, from a signed contract order to a working account.
This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as their personal responsibility.
- Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
- Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
- Track...
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