SpaceX designs, manufactures and launches advanced rockets and spacecraft. The company was founded in 2002 to revolutionize space technology, with the ultimate goal of enabling people to live on other planets. Backed by Kleiner Perkins, a16z and Founders Fund.
About the role
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in engineering or business, OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
More about this role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
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