About SpangleAI Launched in 2025, Spangle AI is the agentic conversion layer connecting AI-led discovery to real-time conversion. Backed by Madrona.
About the role
We are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.
What they're looking for
- Strategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact
- Performance Optimization: Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes
- Attribution & Analytics Leadership: Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation
- Cross-Functional Liaison: Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions
- 5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy
- Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands
More about this role
The Role
We are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing. In this role, you will act as the strategic bridge between our clients and internal technical teams. You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.
This is a highly consultative role requiring strong analytical skills, executive communication ability, and hands-on experience with e-commerce performance metrics.
- E-commerce Metrics Expertise: Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics. Confidently communicate performance drivers and trade-offs to executive stakeholders
- Strategic Translation of Data: Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact
- Client Insights & Reporting: Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and...
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