About SpangleAI Launched in 2025, Spangle AI helps enterprise retailers win AI-driven product discovery, connecting discovery to conversion. Backed by Madrona.
About the role
Founding Customer Success Lead. Your mission is to turn every customer into a long-term strategic partner that expands with us, references us, and helps shape the product. Everything else (onboarding, QBRs, adoption, health scoring) is in service of that mission. Your primary job is to make customer expansion inevitable .If we're successful, our customers become our best sales team and our sharpest product feedback loop.
What they're looking for
- Enterprise account relationships. Direct line to VP Ecommerce / CMO / CDO at every customer. Trusted advisor, not vendor
- Land & Expand. Expand the platform across additional commerce surfaces as customers grow with us. Build long-term expansion account by account
- Reference customer program. Case studies, co-marketing, speaker placements (Shoptalk, NRF, BoF VOICES) with customers
- Renewal and retention. Own the renewal calendar. Build the early-warning system. Preserve zero churn
- Customer voice into product. Translate customer feedback into product priorities with product leadership. Run quarterly customer advisory sessions
- Onboarding and sales-to-CS handoff. Define the handoff motion. Build the standard onboarding playbook. POC → launch → expansion-ready in weeks
More about this role
The Role
Founding Customer Success Lead. Your mission is to turn every customer into a long-term strategic partner that expands with us, references us, and helps shape the product. Everything else (onboarding, QBRs, adoption, health scoring) is in service of that mission.
Your primary job is to make customer expansion inevitable .If we're successful, our customers become our best sales team and our sharpest product feedback loop.
This is not an account-management role. Every expansion deepens the moat. Every reference compounds the next sale. Every customer voice sharpens the product. You operate as part of the core GTM and product-feedback loop. You'll help define how one of the first AI-native enterprise software companies is built.
- Enterprise account relationships. Direct line to VP Ecommerce / CMO / CDO at every customer. Trusted advisor, not vendor.
- Land & Expand. Expand the platform across additional commerce surfaces as customers grow with us. Build long-term expansion account by account.
- Reference customer program. Case studies, co-marketing, speaker placements (Shoptalk, NRF, BoF VOICES) with customers.
- Renewal and retention. Own the renewal calendar. Build the...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Founding team roles · Remote jobs