Special is a new kind of holding company, building an AI operating system to transform critical American industries. Backed by a16z.
About the role
We are hiring a hands-on healthcare systems builder to design, recruit, and run Figure Health's centralized intake-to-cash organization across our acquisitions nationwide. This is not a traditional billing-management role. You will own the workflows, people, controls, metrics, and technology spanning referral intake, insurance verification, authorizations, order management, coding and OASIS review, scheduling operations, QA, billing, cash posting, denials, accounts receivable, and related administrative functions.
What they're looking for
- 7+ years in healthcare operations, revenue cycle, shared services, implementation, or a closely related function, including meaningful leadership of managers and frontline teams
- Experience in revenue cycle, patient access, claims, clinical operations, or another operationally complex healthcare workflow, home-health expertise is helpful but not required
- Working knowledge of Medicare, Medicaid, managed care, authorizations, claims, denials, and accounts receivable, familiarity with PDGM, OASIS, or home-health coding is a plus
- Demonstrated success standardizing operations across multiple locations, business units, acquisitions, or payer environments
- Highly technical and data-fluent: able to define system requirements, understand integrations and data flows, interrogate dashboards, and partner credibly with engineers
- Exceptionally process-oriented, detail-obsessed, and comfortable going several levels deeper than a typical executive
More about this role
Figure Health is building a national senior care platform powered by SpecialOS, an AI-native operating system for healthcare services. Figure Health is part of Special, founded by Nate Cavanaugh and Justin Fox after their work at DOGE and backed by a16z, Human Capital, Antonio Gracias, Brian Armstrong, and other leading technology investors.
We are hiring a hands-on healthcare systems builder to design, recruit, and run Figure Health's centralized intake-to-cash organization across our acquisitions nationwide. This is not a traditional billing-management role. You will own the workflows, people, controls, metrics, and technology spanning referral intake, insurance verification, authorizations, order management, coding and OASIS review, scheduling operations, QA, billing, cash posting, denials, accounts receivable, and related administrative functions.
You will inherit fragmented processes across acquired agencies and turn them into one high-performing operating system. You must be equally comfortable mapping a broken workflow, managing a large distributed team, reviewing payer-level performance, and working directly with engineers to automate repetitive work.
Build the function:...
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