Spekit is a governed content library powered by an AI-first knowledge engine, delivering coaching, content and deal intelligence in reps' flow of work. Backed by Felicis.
About the role
As a Customer Success Manager at Spekit, you own the outcomes for a portfolio of mid-market and enterprise accounts. You're the person your customers call when they need a thought partner, a strategic advisor, and internal advocate. You're not a support function — you're a revenue driver.
What they're looking for
- 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
- A track record of owning net revenue retention — you can speak to renewal rates, expansion ARR, and churn you've prevented
- Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders
- Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range
- Comfort operating in a fast-moving startup where the playbook is still being built — you're energized by ambiguity, not paralyzed by it
- Strong analytical instincts — you use data to tell a story, identify risk, and make a case for action
More about this role
This role is fully remote within the United States or hybrid from our Denver, CO office. Candidates must be authorized to work in the U.S. without current or future need for sponsorship. We are not able to sponsor visas for this position. You must be located in and able to work from one of the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, WI.
At Spekit, we’re building a truly context-aware experience where you never have to search for the right answer again. It starts with Sidekick, our execution layer that lives in your browser, Slack, and beyond. Sidekick anticipates a sales rep’s next move, translating complex signals into in-flow coaching, automated workflows, and deal-aware content creation — constantly answering the only question that matters:
“Given everything I know about this deal, what should I say, share, or do right now?”
But delivering that experience requires more than a chatbot. It requires an authoritative system of truth that governs how a company goes to market. A content platform that keeps information dynamic and accurate as the business evolves, connecting enablement to real revenue outcomes. An intelligence layer...
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