Spiro is the Anti-CRM CRM for manufacturers—no data entry, just sales results. Connects to your ERP, updates itself, and boosts rep productivity. Backed by Hyperplane Venture Capital.
About the role
The Customer Support Specialist serves as the frontline connection between the company and its customers, ensuring every customer receives timely, accurate, and empathetic assistance. This role combines technical problem-solving, client communication, and product expertise to help users get the most value from our solutions. The ideal candidate is proactive, detail-oriented, and passionate about providing exceptional customer service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Outstanding communication, problem-solving, and interpersonal skills
- Positive attitude with a strong sense of teamwork and accountability
- Exceptional attention to detail, organization, and time management abilities
- Minimum of 3 years of experience in a customer support, customer success, or technical support role
- Demonstrated ability to manage multiple support cases or tickets simultaneously while maintaining quality
- Ability to work independently and adapt to evolving client needs and priorities
More about this role
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
The Customer Support Specialist serves as the frontline connection between the company and its customers, ensuring every customer receives timely, accurate, and empathetic assistance. This role combines technical problem-solving, client communication, and product expertise to help users get the most...
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