Startups · AI

Customer Success Manager

Spott · New York, NY, US · On-site

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About Spott

AI-native ATS/CRM for recruiting firms. Backed by Y Combinator.

About the role

You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership. ✔️ Lead onboarding and implementation for SMB clients, from setup to go-live

What they're looking for

  • ✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field
  • ✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
  • ✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
  • ✔️ A growth mindset - eager to learn, experiment, and expand your knowledge
  • ✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus
More about this role

Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.

Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.

✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field

✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role

✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus)

✔️ A growth mindset - eager to learn, experiment, and expand your knowledge.

✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus

You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every...

Read the full posting on Spott's site ↗

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