Eliminating barriers to mental healthcare. Clinically-proven technology with world-class providers to deliver precisely what your employees need.
About the role
The target base salary range for this position is $86,000 - $98,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
What they're looking for
- Serve as an account owner, product expert and mental health advocate for your assigned Small and Medium Enterprise customers
- Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal
- Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health
- Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations
- Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience
- Participate in ongoing weekly team meetings and training to continue to enhance product knowledge
More about this role
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
We are looking for a Customer Success Manager to join our team. You will be focused on supporting the daily relationships with our existing partners and report into the Senior Manager of Customer Success. You will serve as the face of our amazing organization to our Customers...
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