Eliminating barriers to mental healthcare. Clinically-proven technology with world-class providers to deliver precisely what your employees need.
About the role
Experience translating commercial agreements and solution designs into joint operating models, implementation plans, governance, standard operating procedures, and scalable playbooks.
What they're looking for
- Lead end-to-end project management for complex, high-impact strategic partnership implementations, independently establishing the delivery approach, governance, milestones, and path to launch
- Serve as the primary implementation contact and trusted delivery partner across Spring Health and partner teams, building strong relationships with senior business, operational, and technical stakeholders
- Translate the commercial partnership into a practical joint operating model, including roles, handoffs, decision rights, communication cadences, escalation paths, launch criteria, and measures of success
- Partner closely with the Solutions Engineer to confirm that requirements, solution design, acceptance criteria, dependencies, and change-control expectations are clear before and throughout delivery
- Adapt the implementation approach to different partner models while converting recurring patterns, requirements, and risks into scalable operating models, playbooks, templates, and governance standards
- Use data, automation, and AI-enabled practices to improve portfolio visibility, execution quality, decision-making, and the scalability of strategic partnership implementations
More about this role
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
The Senior Implementation Manager, Strategic Partnerships, reporting to the Director, Implementation, will independently lead the onboarding and launch of Spring Health’s most complex strategic partnerships. These partnerships may include integration, referral, reseller, payer...
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