Maximize your social ROI with Sprout Social, trusted by 30k+ brands. Power everything from publishing and engagement to analytics and influencer marketing. Try 30 days free. Backed by NEA.
About the role
We are looking for a leader with demonstrated experience scaling diverse teams in a fast-paced, high-volume SaaS environment. You will be responsible for operational strategy, multichannel support (chat, email, phone), and coaching your team to success. Crucially, you bring proven project management experience, allowing you to effectively remove blockers and ensure your team has exactly what they need to succeed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6+ years in a high volume, real time Customer Support role in SaaS or B2C Technical Support
- 1+ years experience leading distributed, dynamic, multi-channel teams and driving performance results through deep KPI understanding
- Demonstrated project management experience, with a track record of driving operational improvements, securing resources, and effectively removing blockers for your team
More about this role
Sprout Social is looking to hire a Manager, Customer Support to the Customer Support team in the U.S.
At Sprout Social, our Customer Support team builds the foundation of trust that allows our global customers to thrive. We are the face of Sprout, providing the clarity and speed required to turn complex challenges into seamless solutions. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads—it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career.
In this role, you’ll become an integral resource for the entire organization, partnering with teams across the business to share feedback and drive excellence. We view Customer Support as a premier launchpad for long-term impact; we are committed to coaching you through a wide array of skills that set you up for success at the forefront of the tech industry. If you’re ready to own your impact, support your peers, and help world-class brands navigate the future of social intelligence, this is where you can make a lasting impact.
- Spearhead the integration of...
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