About Steno
Account Manager - East Coast Fully Remote, Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno At Steno, we're growing fast and transforming the litigation technology industry with best-in-class court reporting,... Backed by Human Ventures.
About the role
Steno is hiring a Account Manager - East Coast in Remote (United States). The full description is on Steno's site.
What they're looking for
- Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability
- Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks
- Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back
- Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems
More about this role
Why Account Management at Steno Is Different
- Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability.
- Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines.
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks.
- Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back.
- Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts.
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.
- Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.
- Collaboration is built in - a...
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